Shopify · Privacy Policy

Shopify Privacy Policy — Plain-Language Summary

Who this covers: Shopify's privacy policy applies to merchants who sell on Shopify, consumers who shop at Shopify-powered stores or use apps like Shop or Shop Pay, developers and partners, and anyone who visits Shopify's websites or contacts support.

What they collect and why: Shopify collects a broad range of data — your name, contact and billing details, purchase history, browsing behavior, device and IP information, and location. If you use the Shop app, this can extend to the contents of connected email inboxes (like Gmail) to pull in order history, and precise GPS location if you allow it. Sensitive data like government-issued IDs and account credentials may also be collected, primarily for fraud prevention and legal compliance ('know your customer' rules). Shopify says it uses machine learning to improve services, but claims either a human remains in the loop or the automated decisions don't have serious legal consequences for you.

Who gets your data: Your data may be shared with cloud and payment providers, fulfillment and marketing partners, advertisers, merchants whose stores you visit, app developers, and law enforcement if legally required. Shopify states it does not sell your personal data as defined under US privacy laws. However, data is shared with advertisers and marketing vendors, which is worth noting.

Your rights and how to use them: Depending on where you live, you can request access to, correction of, or deletion of your data through Shopify's online privacy portal. If your data was collected by a specific merchant (not Shopify directly), you must contact that merchant — Shopify may forward your request but the merchant controls that data. EU/UK users can complain to their local data protection authority. Shopify says it will not charge you more or treat you differently for exercising these rights.